This is a drawing of a presentation I went to at a Fast Company Company of Friend's monthly meeting. Jackie Huba, of Wabash & Lake, was presenting the main points of her and Ben McConnell's book Creating Customer Evangelists. Click here for the book on Amazon.

In this case, I drew this in real time during the talk. In general, I drawing mostly black pens and color in image later. Jackie's presentation started out saying there would be 6 points, making organizing this image very easy.